Digital Photo Gallery

Print Providers - Print Space / CreativeHub

Using The Print Space / CreativeHub print fulfilment with DPG

Open Services Open Sales CreativeHub API docs CreativeHub upload guide

What this setup is for

Use this provider if you want to prepare DPG for a CreativeHub-based print workflow.

In the current DPG release, you can:

• connect a The Print Space / CreativeHub account in Services
• mark product options as Print provider
• store variant-level CreativeHub mapping details such as SKU, Product id and Variant id
• prepare your catalogue for a later CreativeHub fulfilment release

In the current DPG release, you cannot yet:

• upload images from DPG into CreativeHub automatically
• create CreativeHub catalogue items from DPG automatically
• submit paid DPG orders to CreativeHub automatically
• receive live CreativeHub order-status updates into DPG automatically

Before you start

• You must be signed in as an administrator. Only administrators can see Services > Print Providers.
• You need a CreativeHub account and API key.
• Your high-resolution files must be uploaded into CreativeHub directly.
• Your print options and saleable SKUs must be created in CreativeHub directly.
• Your product option in DPG should normally use Type: Standard, not Image.

Step 1: Prepare the catalogue in CreativeHub

Before you map anything inside DPG:

1. Upload the image files to CreativeHub.
2. Create the required print options in CreativeHub.
3. Note the identifiers you will need later, especially:

• SKU
• Product id, if available
• Variant id or print-option id, if available

Step 2: Connect The Print Space / CreativeHub in Services

1. Open Services.
2. Open the Print Providers section.
3. Click Connect.
4. Choose Provider: The Print Space / CreativeHub.
5. Complete the fields:

• Label: optional internal name for this connection
• Environment: choose the environment that matches your CreativeHub credentials
• Provider account reference: optional external account id or note
• API key: required
• Webhook secret: optional in the current DPG release
• Active: enabled inside DPG

1. Save the connection.

Step 3: Create or edit the product option in DPG

1. Open Sales.
2. Edit the product you want to prepare for CreativeHub fulfilment.
3. In Product Options, add or edit the print option.
4. Set the option like this:

• Type: Standard
• Fulfilment: Print provider
• Cost: your customer-facing selling price

1. Save the product.
2. Re-open the product editor.

Step 4: Add the CreativeHub mapping

After the product has been saved with a print-provider option, the Print Provider Mappings section appears.

For each option you want to prepare for CreativeHub:

• Provider: choose your The Print Space / CreativeHub connection
• Mode: choose Provider catalogue item
• SKU: enter the CreativeHub SKU
• Product id: enter the CreativeHub product id if you have it
• Variant id: enter the CreativeHub variant or print-option id if you have it
• Print area: leave blank unless you have a specific internal need
• Sizing: store only if it is meaningful for your own mapping notes

Save the product again after adding the mapping.

Important limitation in the current release

Although DPG stores the provider account and mapping details, the current release does not send live orders to CreativeHub.

If a paid DPG order reaches the CreativeHub path in the current release:

• the DPG website order is still created normally
• a print-provider order record may be created inside DPG
• the CreativeHub submission step will fail with a message explaining that automated order submission is not enabled in this release

What is still missing for full CreativeHub fulfilment

DPG still needs the following before CreativeHub can be used as a live automated fulfilment path:

• an image-specific mapping screen that links each DPG image and print option to the matching CreativeHub catalogue item
• automated CreativeHub order submission from paid website orders
• callback or polling support for CreativeHub fulfilment updates

How to test the current CreativeHub setup safely

The safest current test is a configuration test, not a live paid fulfilment test.

Use this checklist:

1. Connect the CreativeHub account in Services.
2. Create a print-provider option on a product.
3. Save and re-open the product.
4. Add the CreativeHub SKU and related ids in Print Provider Mappings.
5. Confirm the product option remains visible and correctly mapped inside DPG.
6. Do not rely on a live website order to reach CreativeHub yet.

Troubleshooting

The Print Providers section is missing

• Make sure you are signed in as an administrator.

The Print provider fulfilment option is missing in Product Options

• DPG only shows that option after at least one active print provider account has been connected.

What should I use for Type?

• For a print product, use Type: Standard.
• Do not use Type: Image for CreativeHub print fulfilment.

Can DPG upload files to CreativeHub for me?

• Not in the current release.
• Upload the files directly in CreativeHub and build the print options there first.

Can I launch this provider live today?

• Not for automated fulfilment in the current release.
• Use it for account setup and mapping preparation only.

Recommended current workflow

• Use Prodigi if you need live automated print fulfilment now.
• Use The Print Space / CreativeHub if you want to prepare a catalogue-led workflow for a later DPG release.
• Keep your CreativeHub SKUs and product ids organised now, because those will become the key mapping values later.